Luxx Grooming Return and Refund Policy
We want you to love your The Luxx Company products. If you’re not satisfied, here’s our streamlined policy:
Returns
Eligibility: Unused, unopened products in original packaging.
Timeframe: Within 30 days of purchase.
Process:
Email support@luxxgrooming.com for a Return Merchandise Authorization (RMA).
Return the product within five business days using a trackable service.
We’ll notify you via email once the return is approved or rejected.
Non-Returnable: Opened/used products, unless defective or damaged.
Shipping: Customer pays return shipping unless we made an error.
Refunds
Eligibility: Approved returns of unused products or defective items.
Process: Refunded to the original payment method within 7-10 business days.
Amount: Product cost, excluding original shipping. Store credit is optional.
Non-Refundable: Final sale or promotional items.
Exchanges
Eligibility: Defective products or incorrect items.
Shipping: We cover shipping for defects/errors; otherwise, the customer pays.
Warranty
Process: Email support with purchase proof. We may request photos or a return.
Resolution: Replacement, repair, or refund for valid claims.
Contact
Email: support@theluxxcompany.shop
Phone: 309-408-9399
Hours: Mon–Fri, 9 AM–5 PM CST
Returns Address: 456 Fulton St., Ste 101, Peoria, IL
International: Customers pay return shipping and customs fees.
Proof of Purchase: Required for all claims.
Updates: Policy may change; purchase date version applies.
Thank you for choosing The Luxx Company!
